Working in the Control Room, you’re always first to know just about anything which goes on in the force; it’s the rumour-monger’s dream.
The first time I did a stint in there a few years ago I was amazed at what was going on around the area, stuff I never got to hear being on a shift somewhere.
You get to know about most of the complaints about people; they invariably come in over the phone & before they get directed to a supervisor or Professional Standards Dept, everyone gets to have a look at the log to see who’s been doing what.
An awful lot of complaints are total rubbish. They’re made by people who don’t like being caught out or humiliated when they’ve been dealt with for doing something stupid or for not getting their way. I guess it’s the old attack being the best form of defence thing. There are lots of serial complainers.
Then there are the complaints where you look at it and suck your teeth in that mechanic giving you a quote kind of way & you think, hmm, probably shouldn’t have done that.
I suppose, to balance the books back in favour of the ‘customers’ there are also police officers whose names regularly appear on the complaint logs. The ones who always get complaints about they way they talk to people, for instance.
I’m surprised some of the staff in the Control Room don’t get more complaints, having said that I;m trying to think of any that have had complaints made against them, which surprises me somewhat givent he propensity of some people to make complaints against officers out there. I mean, the conversations on the phone you overhear, I’m not sure how some people get away with it. When the stress levels rise, so does the voice & the patience drops leading to some very animated remarks.
Some of the complaints that come in you’d really rather not know. I’ve seen people ringing in giving pretty intimate detail about officers’ private lives, allegations of criminal behaviour, stuff you really hope is just made up, but sometimes isn’t.
You also get to know all the jobs about the ‘celebrities’ in the area. As soon as a log comes in involving someone famous, word spreads round & everyone wants to know who it is & what they’re doing. You’d be amazed at some of the stuff that goes on, well I am.
There’s not really much point to this entry. I didn’t have an idea for today’s entry so I just started with a thought and saw where it took me. It’s taken me here so I’m off to watch the Olympics.