June 22nd, 2012

Same old, yadda, yadda, yadda

Posted in The Job - Comment by 200

Call takers in West Mids must be feeling a little uneasy right now.

The force is planning to cut 118 posts from the current setup of call centres when they change over to a two-call centre system in 2013. The changes form part of the force’s bid to save £126million.

Force manages say, don’t they always, that the cuts will lead to an improved service which will deliver a better service. They also say that the number of non emergency calls answered within the target (“what targets?” – Theresa May) of 30 seconds.

So cutting 10% of the staff will lead to a better service? If this is true why hasn;t anyone been sacked for allowing the force to waste so much money by overstaffing for all those years?

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