August 12th, 2011

Call that an excuse?

Posted in The Job - General by 200

Shock news to the chief of North Yorkshire; they closed one of their two control rooms and went over to single room last year. New figures reveal they are now answering 999 calls ONE SECOND slower than they did a year ago!

This year sees those disgraces on the North Yorkshire call centre slacking off by taking five seconds to answer an emergency call rather than the four it took them in 2010. Probably all sitting on their arses looking at the internet and going for fag breaks every 30 seconds. What a bunch of wasters.

Chief Constables love getting their stats up the top of the tree showing everyone else what a good job they are doing. The Chief  will probably be apoplectic with rage at the dismal 25% increase in call waiting times.

The acting Deputy Chief  came up with the following lame excuse for such shocking figures: ”We’ve only seen some very slight decreases in our call-handling performance but that has to put against a change in control rooms and more staff being recruited into York who have yet to start.”


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  1. Oi says:

    You know? I had the insane urge to giggle!

    August 13th, 2011 at 03:35

  2. Civ_In_The_City says:

    Why did this qualify for a BBC news report, why did the ADC feel the need to comment on it, and why, when he did comment, did he feel the need to make an excuse. Or, which is as bad, put forward some counter-story to try to ‘put those figures into perspective’.

    He should have said: “It takes on second longer to answer call currently, we`re working on that, and we save £4 million pound a year now we only have a single call centre.”

    Or £9.60p or whatever the actual figure is.

    August 13th, 2011 at 08:54

  3. Ted says:

    Closer to £9.60 than £4 million I suspect taking the costs of the changeover.

    August 13th, 2011 at 17:55

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