August 29th, 2010


Posted in The Job - Experience by 200

I posted a while back about loud people in pubs.

We have the same problem in the control room.

There are ways times when, for various reasons, controllers or call-takers raise their voices the whole room hears everything. Sometimes its simply a case that the caller is in an environment, like a busy pub or club they just cant hear you. Other times its down to the calltakers getting frustrated.

Then there are the ones who are just plain loud. They might be taking a report of a lost cat I can still hear every word despite them being 30 yards away.

As far as Im aware, our telecommunications equipment is good enough to pick up the human voice from a distance of a couple of inches, so why they have to talk like they dont actually have any telecommunications equipment is beyond me.

It can be a source of amusement too especially when the calltakers questions are answered not by the caller but by people all over the control room.

I remember one girl in particular was clearly having a frustrating time with a caller who was probably drunk belligerent. She got louder louder, asking the caller various questions which werent being answered. As is do often the case, everything went quiet just at the time the calltaker, who had by now lost all sense of professionalism, shouted down the phone, “I’M TRYING TO HELP YOU, YOU MORON.”

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