April 5th, 2007

Worker or Shirker?

Posted in The Job - Experience by 200

You certainly get a different perspective on your colleagues when you work in a control room; you soon find out the workers and the shirkers.

There are two types of job. Ones where everybody wants to go, things like burglary in progress, fight or drunken topless female in the High Street.  These are the jobs where you get to stick on the blues & twos & get to blat from one end of town to the other – I sooo miss my driving – and hope someone else picks up the paperwork.

Then you have all the other jobs. The ones that nobody wants to go to.

Some officers make more effort than others to assist with the second type. the trouble is, the officers who willingly accept the crap jobs end up getting shafted because it’s less hassle for a controller to give a job to them than it is to end up arguing the ins & outs of a cat’s arse on the merits of police attendance with someone who can give 20 reasons why they think we shouldn’t attend. They spend more time arguing about why they shouldn’t go than it would have taken to have dealt with the bloody job in the first place.

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  1. Banner says:

    I am guessing like here in Ireland the jobs that no-one wants to go to is the auld shoplifters and “complaint” calls. I do a stint as controller and it’s amazing how silent the radios get…..

    April 6th, 2007 at 08:35

  2. whichendbites says:

    All Districts have got the same but itis interesting to see how targets are not just foisted on the operational bods. The comms are trying to hit targets for a variety of things and are allocating multiple jobs to response units to the degree that response times are falling. The answer is to only allocate one job at a time to get an accurate time between allocation and attendance. Trouble is that this means that the jobs are showing delays in allocation or excessive delays between allocation and attendance at scene. On the ground there is not enough to go around but there are ever more performance targets set in place. Who suffers as a result ? Either way when the stats are looked at there is always some part of the machine that is deemed to be under-performing and then the finger points towards the percieved weak link without looking at the causes. Numbers of jobs to attend divided by numbers of bods to attend. Recipe for cutting corners and not doing things properly in an effort to get jobs out of the way. This type of thing causes conflict and bad feeling where teamwork should be the key. Those that decide are not the ones sat in comms centres or the ones attending the calls.

    April 6th, 2007 at 23:05

  3. Stan Still says:

    Do you have the same issues we have, where the staff in the control room don’t control?

    I get sick of telling them to stop asking officers to attend jobs and to start telling them to go. A subtle difference, but it is harder to say no than to say nothing at all.

    It doesn’t take a genius to work out what the response will be to a call such as “Any mobile available for a neighbour dispute?”

    April 23rd, 2007 at 20:51

  4. any unit to deal says:

    It is interesting to read your comments on control room staff. I have (from working in one) found that the problem is not that us civvies don’t want to tell them to go but that the skippers wont back up the poor civvy who actually happens to get bolshie on a copper.
    One team I worked on had one particularly lazy officer. Upon assigning calls to him(why are they always male?) he would sit on them and blat around backing others up to their I calls.
    One day we proceeded to try and get him to go to calls…..
    Did the skippers back us up and get on him ? Need I even answer that?
    The word got round that we were persecuting said copper (by trying to make him do his job) and all the other officers closed ranks and stopped taking calls…. meanwhile the sgts do nothing.
    In saying this our team was considered to be the least divided and most like one team

    Now my force is moving to centralised dispatch (should remove any guesswork (M****ll)) and the only bobbies any of the new staff will meet will be shiny brass. So the incidents will get worse and worse.
    Male and female fighting in street – must be a domestic….
    Couple cant agree on who should get the remote control for cricket and x-factor – oooh lets put that up as an I grade. cos its happening now innit.

    Most civvies actually really like bobbies and want to help them. (hard to blv I know) so please don’t tar us all with the same brush but do consider that as our connection to the policemen and women that we serve (cos although we are a control room we are there to provide a service to the officers not the other way round) lessens through no fault of our own that the situation will only worsen.
    Still I can always get a job at the Diversity and Citizen Focus directorate – oh I can’t I’m ringfenced!

    May 4th, 2007 at 13:06

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